Shipping
Each product page clearly states expected production and shipping times.
In rare cases, such as remote areas, the delivery takes longer.
Yes! For every purchase over $35 USD we offer free shipping every day, all year long.
Nobody likes choosing an item, then facing steep shipping charges at checkout, so we structured our business for transparent, surprise-free item delivery.
For non-US items, our production partners ensure there are no customs and import taxes.
We are not responsible for any delays due to customs.
Returns
Due to the custom nature of our products, each item is created specifically for you, so we do not offer returns or exchanges.
However, if you have any issues with your purchase, please contact us, we'll do our best to make it right.
We want to get your order to you as quickly as possible, so shortly after you submit your purchase, we begin the process of creating your items.
Every purchase is personalized to order, so as soon as we start production of your bespoke items, we have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after the production of your order has begun, we would be unable to offer a full refund.