FAQ
General information
Returns
Product information
Shipping & Delivery
How are your products made?
Each product is made to order using digital printing on textiles or pre-dyed solid color fabrics. Our manufacturer then cuts the materials using both machine and hand techniques, assembles components, and professionally sews and hand-finishes each piece before shipment.
Returns and Exchanges
Due to the bespoke nature of our products, each item is created to your specifications and cannot be returned or exchanged.
If you experience any issues with your order, we encourage you to reach out. Our team is committed to resolving concerns and ensuring your satisfaction.
Cancellations
We prioritize getting your order to you quickly. Once you submit your purchase, we immediately begin production on your personalized items. Because each piece is made to order using materials and labor specifically allocated to your order, we're unable to offer full refunds once production has started.
We appreciate your understanding as we work to fulfill your custom creation.
Will paint and textile colors match exactly?
Each piece in a collection is designed to coordinate with its complementary palette.
Because textiles and paint are different materials and printing processes vary, colors are thoughtfully aligned—not exact matches—so your room looks layered and natural.
What's included in the duvet set?
Duvet Cover (1)
Fabric Storage Bag (1)
Pillow Shams:
- King: 2 King Shams, 2 Euro Shams
- Queen: 2 Standard Shams, 2 Euro Shams
- Twin: 1 Standard Sham, 1 Euro Sham
What is your Premium Cotton Blend fabric made of?
Cotton blend (50% cotton / 50% microfiber) with OEKO‑TEX® certification.
Machine wash cold/gentle.
When will my order arrive?
Each product page clearly states expected production and shipping times.
In general, most products are printed, cut and sewn in 5 business days or less and then shipped via priority mail to arrive within 3-5 business days. So 7-10 business days total from the time you order.
In rare cases, such as remote areas, the delivery takes longer.
Is shipping really free?
Yes. We offer complimentary shipping on all orders over $35 USD, year-round. We believe transparent pricing builds trust, which is why we've eliminated surprise shipping fees at checkout.
Customs and import taxes
Our production partners have incorporated all applicable customs and import duties into the product price, so no additional charges will apply at checkout.
Please note that we are not liable for any delays resulting from customs clearance processes.